Frequently Asked Questions

Who is BANIO?
We’re a family-owned importer and wholesaler of quality bathroom, kitchen and laundry products selling direct to consumer and the building industry. We deal direct with our manufacturing partners locally and internationally.

How does it work?
By partnering directly with quality manufacturers, we’ve streamlined our distribution model to pass real financial savings onto our customers.

We understand our customers and their needs because we work directly with all sectors of the domestic and commercial building industry. From architects to interior designers, to builders and other key stakeholders, our extensive experience in residential and commercial property development means we can confidently meet all your needs.

How long do orders take?

All products purchased via our website are in stock, available and will be dispatched the same day of a confirmed online order. Please allow 5 to 10 days for delivery, but items do arrive much sooner.

Building industry and bulk ordering for specific project work, we encourage our clients to engage with us early in the building process.

As soon as your architectural plans and building permits are approved, we can work with you to match your vision with your client’s budget and timeline.

Fulfillment for project work takes up to 10-12 weeks from the date of order.

Can you store our ordered products?
Yes, we offer a storage service in our Thomastown warehouse.

How can I view products in person?
Yes, our showroom is based in Thomastown, Melbourne. You can also explore our range by downloading our brochure.

How can we contact BANIO if required?
Call us, or email us. We have a dedicated sales team that will assist you.

What is the warranty period?
We provide a comprehensive warranty on all products. Our quality products are designed and manufactured to the highest level of craftsmanship and comply with and exceed Australian Standards.

Different warranties apply to different products. There’s a minimum period of a 7-year product replacement warranty for domestic use with a 1-year warranty replacement products or parts. Some products have much longer warranties. All warranties operate on condition that a licensed plumber installs our products.

For further information see our Terms and Conditions.

What is Watermark & Wels Approved?

All products designed for plumbing and drainage purposes in Australia must comply with the requirements set out by Australian Plumbing Regulators.

The objective of the WaterMark Certification Scheme is to provide a uniform national approach to plumbing product approvals. The procedures and technical requirements of this scheme are identified in: AS 5200.000-2006 Technical specifications for plumbing and drainage products – procedures for certification of plumbing and drainage products.

In the WaterMark Scheme, approval is based on the certification of products to nominated Standards and Technical Specifications as listed in AS 5200.000- 2006 and to a Certification Level generally related to a product’s application within the plumbing system.

In addition, in 2006 the Australian Government in collaboration with State and Territory governments, introduced a Water Efficiency Labeling and Standards (WELS) Scheme , which applies national mandatory water efficiency labeling and minimum performance standards to household water-using products.

The WELS Scheme helps to address the issue of high domestic water consumption by providing nationally consistent water efficiency information to consumers at point of purchase and by encouraging manufacturers to design more water-efficient products.

All BANIO products meet and exceed all relevant Australian Standards and legal regulations. Our products are tested to comply with these specific specifications and standards before they can be WaterMark and Wels approved. Our customers can be confident in the quality of our products.

Where do you deliver?
We deliver to Victoria, New South Wales, Queensland, South Australia, Tasmania and Western Australia. Delivery charges apply.

Can we collect our goods in person?
Yes, you can also pick up your order directly from our Thomastown warehouse in Melbourne.

Payment terms
Online ordering payments are automatically deducted from your credit card or Pay Pal account once your order has been placed.

Custom ordering for bulk project work, we require a 50% deposit to process your order and offer standard payment terms of 7-days. The balance is due once items arrive and available for collection.

What happens if I need to cancel my ‘custom bulk project’ order?
We strive to ensure your order is shipped as efficiently as possible. Once your deposit is processed we immediately order your goods and incur the full expense of shipping your goods to Australia. If you choose to cancel your order, unfortunately your 50% deposit is non-refundable.