By accessing or using this website, you agree to be bound by the terms and conditions below.

BANIO may modify this agreement at any time, and such modifications shall be effective immediately upon posting the modified agreement on the website.

Copyright & Trademarks
Copyright in the material and trademarks on this website are owned by BANIO Pty Ltd (“BANIO”) unless otherwise indicated. You agree not to infringe any intellectual property rights owned by BANIO.

Use of the Information Displayed on this website
Information contained on this website is for personal use only and may not be sold or redistributed. You may download material from this website for your personal, non-commercial use only provided you keep intact all copyright and other proprietary notices.

You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any material from this website including code and software, except as expressly permitted by the terms and conditions relating to the supply of a product offered through the website. You must not use this website for any purpose that is unlawful or prohibited by these terms of use.

Information Does Not Represent Professional Advice
Information published by BANIO is intended to provide general information in summary form on legal and other issues. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the website or on the Internet generally. In no event will BANIO be liable for any decision made or action taken by you or anyone else in reliance upon any information contained on or omitted from the website.

No Guarantees of Product Availability
BANIO provides no guarantee to the continued availability of any particular item advertised on the website and will not be liable should any product be out of stock or discontinued at any time prior to removal of the advertisement from the website.

No Endorsement of Third Party Websites

BANIO provides links and pointers to websites maintained by third parties from this website. Such linked websites are not under the control of BANIO and BANIO is not responsible for the contents (including the accuracy, legality or decency) of any linked site or any link contained in a linked website.

BANIO is providing these links as a convenience and the inclusion of any link does not imply endorsement by BANIO.

The information, product specifications, product measurements and pricing detailed on the website is updated regularly and every effort is made to ensure that it is up to date. However any errors, omissions or irregularities are strictly non-binding and where errors, omissions or irregularities occur, the information provided at point of sale will take precedence over what has been provided on this website.

BANIO may change or withdraw some or part of the information on this website from time-to-time because the content supplied by third parties varies or in order to improve BANIO’s services. When this occurs at no time will BANIO be or become liable to you (or any other recipient) for any incorrect, altered or out of date pricing or contract terms outlined on this website.

At no point is the information on this website intended to constitute a contractual agreement between BANIO and any other person, except to the extent expressly stated to the contrary. You should consult a BANIO sales representative to confirm and update any of the information provided on this website.

No Website Service Guarantee
BANIO provides no warranty that the services generally available through its website will be uninterrupted or error-free or that defects in the service will be corrected. BANIO cannot and does not guarantee or warrant that files available for downloading through the website or delivered via electronic mail through the website will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties.

You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output and for maintaining a means external to the website for the reconstruction of any lost data.

Our rights to Use Information You Send Us
BANIO welcomes ideas and feedback about all aspects of our website. You agree that BANIO may reproduce, distribute, transmit, create derivative works of and publicly display any materials and other information (including ideas for new or improved products and services) that you submit to any public areas of the website (such as Feedback and Contacts pages, forums and newsgroups) or by email to BANIO. (Please read our Privacy Policy for more information.)

General Provisions
If any part of this agreement is held invalid that part shall be severed from this agreement and the remainder of this agreement will continue to be valid and enforceable. Termination of this agreement will not end those provisions that are capable of surviving the ending of this agreement. The laws governing this agreement will be the laws in Victoria, Australia and you irrevocably submit to the exclusive jurisdiction of its Courts and its Appellate Courts and the jurisdiction of the Federal Court of Australia sitting in Victoria. For the purposes of this agreement the words “BANIO”, “We”, “Our” and “Us” refer to BANIO and “Website” to materials delivered on banio.com.au


At BANIO, we are confident the products we supply are of the highest standards.

If, on a rare occasion, a product fails to meet these high standards, we will replace, repair or refund the goods at no cost to you, as required by the Australian Competition and Consumer Act 2010 and any relevant state laws.

You may be entitled to this if you contact us within 14 days of delivery and the goods are faulty, the goods are wrongly described, the goods do not do what they are suppose to do.

BANIO tapware, bathroom fittings and sanitaryware are covered by a 7 year warranty from the date of purchase. Due to manufacturers conditions, the warranty on flexible hoses and cistern mechanisms and toilets seats is 12 months from date of purchase.

Exclusions: The warranties outlined above exclude any defect or injury caused by or resulting from misuse, abuse or neglect, accidental damage, improper installation. Sand, dirt or stones damage or if a licensed plumber has failed to install the products.

Goods Damaged in Transit

If goods are damaged in transit, please contact us as soon as possible. You will have 14 days from the date of delivery to notify us. Make sure its kept in its original packaging.


Your delivery fee will be automatically calculated on checkout.

To keep delivery costs down, delivery is arranged to your local depot for collection. You can select the local depot for delivery on the checkout page.

If you require home delivery, get in touch and we can arrange.


We want you to be completely satisfied with your purchase. If, for any reason, you would like to return an item that has been purchased online, we will happily accept it for a credit, return or exchange (exc. Shipping and handling fees) within 14 days of your delivery date, as long as it is in a saleable condition, in its original packaging and hasn’t been installed.

Below are some important things to know:

  • You have 14 days after your delivery to contact us about returning an item
  • Delivery costs are non refundable
  • We will arrange collection, fees apply
  • If an exchange is not made at time of return, a 15% stocking fee applies
  • The returned product must be unused, in its original unmarked packaging and must not have been installed or attempted to be installed